Shipping / Pick Up Information
Free Expedited Shipping
• All orders over $100 before tax will receive free expedited shipping
• Clients at Preferenza level Platinum and above receive free online expedited shipping all the time
• Clients at Preferenza level Gold and above receive free online returns all the time
Login to confirm your Preferenza level.
We ship packages within Canada only. We do not ship packages to the U.S. or internationally at this time. Shipping charges will vary based upon turnaround time:
Major Locations: 2-4 business days
Non-Major: 2-11 business days
Remote: 2-13 business days
Major Locations: 1-2 business days
Non-Major: 1-3 business days
Remote: 1-7 business days
PICK UP IN-STORE $0
Store Locations: 0-5 business days
* All orders over $100 before tax will receive free expedited shipping
** Expresspost - orders placed by 2 pm EST
- Orders are shipped Monday to Friday excluding statutory holidays.
- Customers wishing to have merchandise shipped to Canadian Territories please contact our Online Assistance team for details.
Pick Up In-Store
Orders can be placed online and requested to be shipped to a DAVID's location for pick up. Not all items may immediately be available at your selected pick up store as some may require transit from another location.
It may take up to 5 days to ensure your complete order is available for pick up. We will notify you by email when your full order is available for pick up at the store. At any time, you can visit Order Status to view your order details and item(s) status.
For additional information on the Pick Up In-Store option please see our FAQ’s page.
If your purchase doesn’t live up to reasonable expectations, we invite you to return it. Whether we need to replace it or refund your money, we will do whatever is required for your utmost satisfaction.
All clients receive Complimentary Returns on orders over $100 before tax. Clients at Preferenza level RoseGold and above additionally receive free online returns all the time..
Click here for our full shipping and return policies.
Holiday purchases from November 19th 2018 onward that are purchased as a gift can be refunded or exchanged up until January 12th 2019.Holiday purchases from November 19th 2018 onward that are purchased as a gift can be refunded or exchanged up until January 12th 2019.